These Terms and Conditions apply to all enquiries, introductions, advisory work and placement services provided by NNEB OC / NNEB Paragon Bookings, operated by Karen Carter trading as National Nursery Examination Board Old Collegians, part of Paragon Private Care Group.

​

By requesting an introduction, receiving details of a Candidate, interviewing a Candidate, engaging a Candidate, or otherwise using our services, the Client agrees to be bound by these Terms and Conditions.

​

These Terms should be read carefully before requesting Candidates or proceeding with any booking or placement.

​

1. Definitions

​

In these Terms:

​

Agency means NNEB OC / NNEB Paragon Bookings, operated by Karen Carter trading as National Nursery Examination Board Old Collegians.

​

Client means the individual, family, parent, guardian, personal assistant, family office, representative, company, household, trust, estate, or other party requesting an introduction or engaging a Candidate.

​

Candidate means any maternity nurse, nanny, nursery nurse, governess, early years educator, newborn care practitioner, or other childcare professional introduced by the Agency.

​

Introduction means the provision of a Candidate’s name, details, CV, profile, availability, contact information, or any other information that enables the Client to identify, contact, interview, trial, book or engage the Candidate.

​

Engagement means the employment, booking, trial, consultancy, temporary work, permanent work, contract for services, direct hire, paid introduction, or any other use of a Candidate’s services by the Client.

​

Placement Fee means the fee payable to the Agency following an Introduction that results in an Engagement.

​

2. Nature of the Service

​

NNEB OC / NNEB Paragon Bookings provides a professional introduction and advisory service for private childcare and maternity placements.

​

The Agency is not the employer of the Candidate. The Agency does not supervise, direct, manage, control or employ the Candidate during the Engagement.

​

The Client is responsible for the final selection, engagement, contract, working arrangements, payment, tax position, employment status, insurance, accommodation, travel, visas, working conditions and day-to-day management of the Candidate.

​

The Candidate may be self-employed, employed by the Client, engaged through a contract for services, or otherwise retained depending on the nature of the arrangement.

 

The Client must take their own professional advice where required.

 

3. Candidate Standards and Suitability

​

The Agency aims to introduce Candidates who are appropriately qualified, experienced and suitable for the role described by the Client.

​

Where applicable, Candidates may be asked to provide evidence of qualifications, professional experience, identity, references, DBS status, paediatric first aid, right to work, insurance and other relevant documentation.

​

For roles involving babies, children or vulnerable persons, the Agency places particular importance on professional training, safeguarding awareness, safe sleep knowledge, discretion, confidentiality and appropriate experience.

​

The Client remains responsible for satisfying themselves as to the Candidate’s suitability before confirming any Engagement.

​

The Client should personally verify all documents, references, identity checks, DBS status, right to work, insurance, visa eligibility and any other requirements before the Candidate starts work.

​

4. Client Responsibilities

​

The Client agrees to provide full, accurate and timely information about the role, including:

​

• location;

• start date and expected duration;

• number and ages of children;

• hours and days required;

• sleeping arrangements;

• accommodation;

• travel requirements;

• household staffing structure;

• medical, behavioural, safeguarding or other relevant information;

• pets, security, travel, privacy or household considerations;

• whether the role is for a private family, family office, royal household, high-profile household, VIP or UHNW household;

• any special requirements, risks or sensitivities connected with the booking.​

​

The Client must not withhold material information that may affect the Candidate’s decision to accept the role or the Agency’s ability to make a suitable introduction.

 

The Client is responsible for providing a safe, lawful and appropriate working environment.

​

5. Fees

​

Fees are payable by the Client unless otherwise agreed in writing.

The Agency’s fees will be confirmed in writing before a search, introduction or placement proceeds.

​

Unless otherwise agreed, the following fee structure applies:

 

Maternity Nurse Placements

Maternity nurse placement fees are usually charged between:

£3,000 and £4,000

 

The final fee will depend on the complexity, duration, urgency, location and nature of the booking.

​

Higher fees may apply for:

​

• international placements;

• rota placements;

• twin or multiple baby placements;

• premature babies;

• surrogate babies;

• urgent or last-minute bookings;

• high-profile, VIP, royal or UHNW households;

• complex safeguarding, travel or household arrangements;

• roles requiring more than one Candidate.

 

Nanny and Private Childcare Placements

​

Permanent nanny, rota nanny, governess, early years educator and private childcare placements are quoted individually.

​

Fees may be calculated as a fixed placement fee, a percentage of the Candidate’s annual remuneration, or another written fee arrangement agreed with the Client.

 

International, VIP, royal, UHNW and family office placements may attract higher fees due to the additional search, vetting, advisory and negotiation work involved.

 

Engagement / Search Fees

​

For certain searches, the Agency may charge a non-refundable Engagement Fee or Search Fee before work begins.

​

This fee covers the Agency’s time in reviewing the brief, advising on the role, preparing the search, approaching suitable Candidates and beginning the introduction process.

​

Unless otherwise agreed in writing, any Engagement Fee or Search Fee is separate from the final Placement Fee.

​

6. When Fees Become Payable

​

A Placement Fee becomes payable when an Introduction results in an Engagement, whether the Engagement is made directly or indirectly.

​

This includes situations where the Client, a family member, employee, personal assistant, family office, company, representative, estate, trust or connected household engages the Candidate after receiving the Introduction.

​

Fees remain payable even if the Client later changes the title, duties, location, hours, employment status, payment structure or contract terms of the role.

​

Unless otherwise agreed in writing, invoices are payable immediately upon issue.

 

The Candidate should not start work until the Agency’s invoice has been paid in full, unless the Agency has agreed otherwise in writing.

 

7. Introductions Are Confidential

All Candidate Introductions are confidential.

​

The Client must not pass Candidate details to another family, household, agency, employer, company, family office, PA, consultant or third party without the Agency’s written consent.

​

If the Client passes Candidate details to a third party and that third party engages the Candidate, the Client remains liable for the Agency’s full Placement Fee.

 

8. Candidate Engagement After Introduction

​

If a Candidate is introduced by the Agency and is engaged by the Client within 12 months of the Introduction, the Agency’s full Placement Fee is payable.

​

This applies even if the Candidate is initially rejected, unavailable, engaged for a different role, engaged at a later date, or engaged through another route.

​

9. Cancellations, Postponements and Changes

​

If the Client cancels, postpones or materially changes a confirmed booking after the Candidate has accepted the role, the Client may remain liable for the Agency’s fee and any Candidate cancellation terms.

​

Material changes include changes to:

​

• start date;

• duration;

• location;

• hours;

• duties;

• number of children;

• accommodation;

• travel expectations;

• household arrangements;

• pay;

• contract terms;

• safety or risk conditions.

​

The Client is responsible for any travel costs, accommodation costs, visa costs or other costs incurred by the Candidate or Agency as a result of the booking.

 

Flights, visas, accommodation, retainers and other advance costs are generally non-refundable once booked or incurred.

 

10. Replacement Policy

​

The Agency will use reasonable efforts to assist if a placement ends unexpectedly.

 

Any replacement support is discretionary and subject to Candidate availability.

 

No replacement or refund will be offered where the placement ends because:

• the Client changes the role, hours, duties, location or household arrangements;

• the Client fails to pay the Candidate or Agency;

• the Client fails to provide safe or suitable working conditions;

• the Candidate leaves due to excessive hours, poor treatment, safeguarding concerns, unsafe sleep practices, unsuitable accommodation, non-disclosure or unreasonable expectations;

• the Client failed to disclose relevant information before the Engagement;

• the Client dismissed the Candidate without giving the Agency a reasonable opportunity to assist;

• the Engagement was for a short-term, urgent, emergency, temporary or international booking;

• the Candidate leaves due to illness, bereavement, travel disruption, immigration issue, force majeure or circumstances beyond the Agency’s control.

 

The Agency does not guarantee that a replacement Candidate will be available.

​

11. International Placements

​

For international placements, the Client is responsible for ensuring that all arrangements are lawful, safe and appropriate in the relevant country.

 

The Client is responsible for:

• visas;

• work permits;

• immigration compliance;

• right to work checks;

• travel arrangements;

• flights;

• airport transfers;

• accommodation;

• medical insurance;

• travel insurance;

• local contract requirements;

• tax, payroll and employment obligations;

• repatriation arrangements;

• emergency planning;

• security considerations;

• compliance with local employment, labour and domestic worker laws.

 

The Agency does not provide immigration, tax, employment law or local law advice.

 

The Client should obtain independent professional advice before engaging a Candidate for an international role.

​

For high-risk destinations, conflict-affected regions, politically sensitive areas, royal households, UHNW households or roles involving private aviation, the Agency may require additional information before making an Introduction.

​

12. Safeguarding, Safe Sleep and Professional Standards

 

The Client agrees to provide a safe and appropriate environment for the Candidate and child.

​

For babies and infants, the Client is expected to follow recognised safe sleep guidance and to provide suitable sleeping arrangements, equipment and working conditions.

​

The Agency reserves the right to withdraw from a search, decline to introduce Candidates, or advise a Candidate not to proceed where there are safeguarding, safety, ethical, reputational or professional concerns.

​

The Agency will not knowingly support arrangements that place a baby, child, Candidate or family at avoidable risk.

​

13. Client Contracts with Candidates

​

The Client is responsible for agreeing written terms directly with the Candidate before the Engagement begins.

​

This should include, where relevant:

​

• start date;

• end date;

• duties;

• hours;

• rest periods;

• pay;

• expenses;

• cancellation terms;

• accommodation;

• travel;

• confidentiality;

• notice;

• insurance;

• sickness;

• emergency arrangements;

• governing law.

​

The Agency may provide general guidance, but it does not provide legal advice and does not accept responsibility for the Client’s contract with the Candidate.

​

14. Payment to Candidates

​

The Client is responsible for paying the Candidate directly unless otherwise agreed in writing.

​

The Agency is not responsible for unpaid Candidate fees, expenses, wages, retainers, travel costs or other sums due from the Client to the Candidate.

​

The Client must not delay or withhold payment to the Candidate because of any dispute with the Agency.

 

15. Confidentiality and Privacy

​

The Agency, Client and Candidate are expected to treat all personal, family, household and professional information as confidential.

​

The Client must not record, photograph, film, publish or share Candidate information without consent.

​

The Client must not request unnecessary personal images, recorded interviews or intrusive personal information from Candidates unless this is lawful, proportionate and relevant to the role.

​

The Agency handles personal data for the purpose of responding to enquiries, assessing suitability, making introductions, managing bookings and complying with legal or professional obligations.

​

16. Limitation of Liability

​

The Agency takes reasonable care when making Introductions, but it does not guarantee the conduct, performance, availability, health, reliability or suitability of any Candidate.

​

The final decision to engage a Candidate rests with the Client.

​

The Agency is not liable for any loss, damage, cost, injury, claim, dispute, delay, cancellation, safeguarding issue, employment issue, tax issue, immigration issue, travel disruption, or other matter arising from the Client’s Engagement of a Candidate, except where liability cannot lawfully be excluded.

​

The Agency’s total liability to the Client shall not exceed the Agency fee paid by the Client for the relevant Introduction or Engagement.

​

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded.

​

17. Non-Circumvention

​

The Client must not seek to avoid the Agency’s fee by approaching, engaging, employing, booking or contracting with a Candidate directly after an Introduction.

 

The Client must not introduce a Candidate to another party for engagement without the Agency’s written consent.

​

Where circumvention occurs, the full Placement Fee becomes payable immediately.

​

18. Right to Decline Work

​

The Agency reserves the right to decline, pause or withdraw from any enquiry, search, booking or placement at its discretion.

​

This may include, but is not limited to, concerns about:

​

• safeguarding;

• safety;

• unclear family identity;

• unsuitable accommodation;

• unrealistic hours;

• inadequate pay;

• excessive duties;

• visa or immigration uncertainty;

• reputational risk;

• non-payment risk;

• lack of transparency;

• inappropriate requests;

• conflict, travel or security risks.

​

19. Complaints

​

Any complaint should be raised with the Agency in writing as soon as possible.

​

The Agency will review the matter and, where appropriate, seek to assist the Client and Candidate in reaching a practical resolution.

​

The Agency is not responsible for disputes arising directly between the Client and Candidate, but may offer reasonable assistance where appropriate.

 

20. Governing Law

​

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by law.

​

21. Contact

​

NNEB OC / NNEB Paragon Bookings
Operated by Karen Carter trading as National Nursery Examination Board Old Collegians
Part of Paragon Private Care Group

 

For all enquiries, please contact us via our secure enquiry form:

Contact NNEB OC / NNEB Paragon Bookings:

 

General enguiries

 

Website: www.nneb-oc.co.uk

​

Important note: These Terms and Conditions are intended for business use and should be reviewed by a solicitor before being relied upon for complex, high-value or international placements.